Duty Manager - Covent Garden

Do you have an interest in the drinks trade? Are you keen to develop your knowledge and expertise in a booming industry? Whether your tipple of choice is wine, spirits or real ale, The Whisky Exchange covers it all. We are a multiple award-winning drinks retailer with an outstanding reputation for range, quality, and able to deliver outstanding customer journeys.

As a Duty Manager your primary role is to support the retail sales team objectives and day-to-day shop activities, encompassing floor management, team supervision and merchandising. You’ll ensure the smooth running of retail operations, motivate others, and inspire a culture of continuous improvement. The ideal candidate is a first-class communicator with a passion for drinks and an eagerness to learn.

THE ROLE INVOLVES MOVING, STRETCHING, LIFTING, BENDING AND CARRYING OF BOXES AND MATERIALS.

Primary Duties and Responsibilities:

Main Responsibilities

操作/楼层管理

• Opening and closing the premises

• End of day procedures and ensuring accurate cash management

• Assisting with in-store tastings and events, and anticipating potential requirements

• Customer service, sales and shop floor activities as required to maintain exceptional standards

• Processing refunds, exchanges and handling customer queries

• Ensuring all health and safety requirements are met and making corrections where necessary

• Weekly banking management and sales performance reports

Team Supervision

• Prepare and distribute weekly/monthly tasks and DLC to other sales advisors

• Monitor and motivate other sales advisors to work towards store targets

o Maximizing shopper engagement

o Maintaining exceptional customer service standards

• Assisting with product knowledge development of other team members

Stock and Merchandising

•协助后退ice operations including stock management, pricing and offers on Defacto

• Ensure that retail and stock room spaces are maintained to professional standard

• Monitoring, replacing and updating visual merchandising displays

Product Knowledge and Personal Development

• Continual development of product awareness and understanding for new and existing ranges

• Liaising with brand representatives as required

• Supporting a culture of continuous improvement

Candidate Experience

Key skills and knowledge

• Previous supervisory experience.

• Passion for spirits, and the drinks industry in general.

• Excellent customer service skills.

• Strong sales track record and able to transfer skills to the drinks sector

• Excellent team working skills

• Problem solver.

• Effective communication skills and ability to enthuse and motivate others.

• Ability to effectively prioritize and delegate tasks

• Exceptional attention to detail

• Solid working knowledge of Microsoft Office suite

Job Requirements

• Must have flexibility to work shift patterns during weekdays and weekends

• Fluent written and spoken English

• Professional manner and tidy appearance

• Previous experience in the drinks industry is desirable but not essential.

A training plan will encompass the following to ensure effectiveness of the employee, and to meet our safety standards:

• Manual Handling

• Fire Safety training

• First Aid training

• Personal License

• Wine & Spirits Education Trust (WSET)